This is what your report will look like each week after you finish categorizing tickets.

Content Improvements

Article Edits

Changes to be made
Email content
Add screenshots of the new product upload tool to the general product article.
"Hi, I can't seem to get my new batch of prods uploaded . ???
I need them in by Sunday can you check what's wrong?
H - Shop Quick"

New Articles

Add new article about what to report on taxes
"I can't find anything on how to do my taxes. Do you have instructions i can see"